Thorsten Watch Warranty

Thorsten watches are crafted with care and covered by the following warranty for repairs and service:

• All watches include a 1-Year Limited Warranty beginning on the date of delivery.
• Days 1-45:
  Watches may be submitted for warranty service with hassle-free coverage at no charge for eligible manufacturer defects.
• Days 46-365:
  Watches remain eligible for manufacturer warranty service and approved claims are subject to a $20 processing fee.
• After 365 Days:
  Warranty coverage expires and service is no longer included under warranty.
• Warranty Coverage (Eligible claims may include):
  • Manufacturer defects in movement or internal components
  • Defective clasps, crowns, or hardware under normal use
  • Issues related to workmanship discovered during the warranty period
• Warranty Exclusions (Warranty does not cover):
  • Normal wear and tear, including scratches, dents, fading, or surface damage
  • Battery replacement unless defective upon arrival
  • Water damage unless the model is specifically rated and used within stated limits
  • Broken crystals, straps, or bands caused by impact or misuse
  • Lost or stolen watches
  • Unauthorized repairs, modifications, or tampering
  • Damage caused by accidents, neglect, or improper care

Important Notes:

• Proof of purchase may be required for all claims.
• Customers are responsible for shipping items to our service team unless otherwise stated.
• If a warranty issue cannot be repaired, a replacement of equal value may be provided at our discretion.