We provide the best return and exchange policy in the wholesale jewelry business. All of our retailers have 45 days to return any rings purchased for a full refund, less shipping and engraving fees. The refund period begins from the date the order is shipped. This means we will return the funds back to you. This is not a credit to be used for future purchases, like other wholesalers do. Rings that have been engraved by us, or a 3rd party, can be returned for a refund. Rings that have alterations, other than engraving, or are customized cannot be returned for a refund.
Our products come with a 45 day exchange period. During this time frame retailers may return the ring for a different style and/or size. If there is any price difference, it will be either refunded or the retailer just pays the difference. After 45 days the rings are automatically covered under the lifetime warranty. This means size exchanges will be allowed for as long as the the end user owns the ring. Rings cannot be exchanged for a different style after the 45 day period.