At Universal Jewelry, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience for all our retailers. While we understand that returns may occasionally be necessary, it's important to note that display packages, once purchased, are non-refundable.
Return Policy Details
- Non-Refundable Items: Display packages are specifically designed for showcasing our products in retail settings and are considered final sale. Once purchased, display packages cannot be returned for a refund.
- Eligible Returns: For other eligible items, retailers may request a return within 45 days of the purchase date. To be eligible for a return, the item must be unused and in its original condition, with the original packaging intact.
- Return Process: Retailers seeking to return eligible items must contact our customer service team to initiate the return process. A return authorization is required, and instructions for returning the item will be provided.
- Refund or Exchange: Upon receipt and inspection of the returned item, we will process the refund or exchange as per the retailer's preference. Refunds will be issued to the original form of payment, and exchanges will be subject to product availability.
- Restocking Fees: Please note that any processing or restock fees will be deducted from the refund amount.
- Damaged or Defective Items: In the rare event that an item is received damaged or defective, retailers should contact us immediately for assistance. We will work to resolve the issue promptly to provide a satisfactory resolution.
For any questions or concerns regarding our return policy or to initiate a return, please contact our customer service team at firstname.lastname@example.org. Our dedicated representatives are available to assist you and ensure a positive shopping experience with Universal Jewelry.
Thank you for choosing Universal Jewelry as your trusted supplier. We appreciate your business and look forward to serving you again in the future.
Please note, engraving services and customizations are not covered by any of our policies.
There is a minor processing fee required for all exchanges/returns/warranties.
Outstanding Credits for Retailers
Any outstanding credit notes or store credits that exist on a customer account will be applied to the oldest pending invoice at our discretion.