Return / Exchange Instructions

If you need to exchange/return a ring, simply e-mail or call our Customer Service Department for a return/exchange form. If you would prefer e-mail, please go to the contact us page and fill out the form, specifying whether an exchange or return is needed and the reason for your request or download the necessary form below and follow the instructions at the bottom of the form. This will allow us to process your request in the most efficient and timely manner. We cannot accept the return of any item that shows signs of wear or has been customized. Engraved rings are returnable. The engraving fee and shipping fee are not refundable, as those are services that cannot be undone.